We can offer technical support for hardware, software and programming assistance.
Very often, hardware and software vendors are tied to only supporting issues with the hardware and software itself, with little or no programming assistance. And, if you have a mix of hardware and software from different vendors which have to interact or network with each other, you have to contact each one to try to resolve your issues. Sometimes Vendor A can say that the problem is with Vendor B and vice versa, since they may not have experience with the opposite vendor’s hardware or software.